ServiceNow Expands AI and Analytics Footprint With New Partnerships, Acquisition, and Leadership Change

ServiceNow is broadening its AI and analytics ecosystem through fresh collaborations, an announced acquisition, and a leadership reshuffle in accounting. Here’s how the moves fit together and what they could mean for the platform’s trajectory.

• New AI partnership with consulting firm Kearney to redesign central business processes based on the ServiceNow AI Platform
• Planned acquisition of Pyramid Analytics BV, announced yesterday, to bolster the company’s data analytics capabilities
• Leadership update: Danielle Fontaine will assume the role of Chief Accounting Officer and Corporate Controller starting Monday
• Platform expansion: Introduction of a Physical Security Operations solution that runs directly on the ServiceNow platform

The tie-up with Kearney intends to couple ServiceNow’s AI tools with Kearney’s transformation and advisory prowess. The objective is to steer large-scale change programs within organizations and reimagine core processes—going beyond traditional IT service management.

Simultaneously, the platform’s use cases are expanding. Bearing has unveiled a solution for Physical Security Operations that sits atop ServiceNow, elevating physical-site security workflows as an additional domain for automation and process orchestration.

Should investors sell immediately? Or is it worth buying ServiceNow?

Acquisition and leadership changes

Yesterday, ServiceNow agreed to acquire Pyramid Analytics BV, aimed at strengthening its data- and analytics-related offerings. The deal’s closing remains subject to customary conditions, including regulatory approvals.

In the management ranks, Danielle Fontaine will take on the duties of Chief Accounting Officer and Corporate Controller beginning Monday. She has served as Assistant Controller since September 2021, succeeding Kevin McBride, who will move to Executive Vice President, Accounting and Corporate Services.

Context and next milestones

Market observers note ongoing interest from institutional investors: the American Century Large Cap Equity ETF recently increased its stake in the company. The next concrete milestone is the leadership change on Monday; progress on the Pyramid Analytics acquisition continues to hinge on regulatory clearances.