New Relic Deepens AWS Alliance to Pioneer Autonomous Cloud Operations

In a strategic move to advance autonomous cloud management, New Relic has unveiled a significant expansion of its partnership with Amazon Web Services (AWS). The collaboration centers on integrating New Relic’s AI-driven observability platform directly with AWS infrastructure, aiming to automate failure diagnosis and preempt system outages.

Following its acquisition by private equity firms Francisco Partners and TPG for approximately $6.5 billion in November 2023, New Relic has operated outside the public markets. This transition has allowed the company to intensify its focus on product development, with artificial intelligence standing as a core pillar of its strategy. Leadership, including CEO Ashan Willy and CFO Ashish Agarwal, is leveraging the private structure to accelerate innovation, particularly in AI and strategic cloud partnerships.

The company maintains a strong position in the observability sector, further solidified by key certifications such as FedRAMP, HIPAA, and ISO 27001. These credentials bolster its appeal within heavily regulated industries like financial services, where AI adoption is reportedly a primary driver for observability investments.

Technical Integration Automates Root-Cause Analysis

Announced on December 10, 2025, the technical cornerstone of this partnership is the connection between New Relic’s Model Context Protocol (MCP) server and the AWS DevOps Agent. This linkage is designed to empower Site Reliability Engineers (SREs) and DevOps teams by shifting their workflow from manual data investigation to automated problem resolution.

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The MCP server facilitates access to crucial telemetry data, enabling the system to perform automated root-cause analysis and generate intelligent remediation advice. This capability is expected to substantially reduce key operational metrics, namely the Mean Time to Detection (MTTD) and Mean Time to Repair (MTTR) of performance issues.

This announcement builds upon a prior strategic update made on December 2, 2025, where New Relic outlined further integrations with AWS to accelerate AI-powered business outcomes. The development also follows the introduction of additional AI features like Agentic AI Monitoring and AI-powered log summaries during the "New Relic Now Winter 2025" event in November.

Foundation for Future Autonomous Operations

The enhanced collaboration with AWS establishes a foundation for continued progress toward fully autonomous operational workflows. New Relic is anticipated to further weave AI capabilities throughout its platform, with the overarching goals of minimizing manual intervention and dramatically accelerating issue resolution.

This focus on AI and deep cloud partnerships is viewed as critical for maintaining competitiveness within an increasingly complex digital ecosystem. The company’s trajectory suggests a sustained commitment to transforming observability from a monitoring tool into an automated, predictive, and self-healing operational nerve center.